Grievance Redressal / Escalation Matrix
If you have any grievance or complaint, you may contact the below officials for assistance.
| Designation | Contact Person | Address | Contact No. | Email ID | Working Hours |
|---|---|---|---|---|---|
| Customer Care | Harshit Kumar Singh | 206 Jobat Apartment, 12/3 Old Palasiya, Indore, Madhya Pradesh - 452018 | +91 8896969806 | harshit.singh105@gmail.com | Mon-Sat 09 AM – 05 PM |
| Head of Customer Care | Harshit Kumar Singh | Same as above | +91 8896969806 | harshit.singh105@gmail.com | Mon-Sat 09 AM – 05 PM |
| Compliance Officer | Harshit Kumar Singh | Same as above | +91 8896969806 | harshit.singh105@gmail.com | Mon-Sat 09 AM – 05 PM |
| Principal Officer | Harshit Kumar Singh | Same as above | +91 8896969806 | harshit.singh105@gmail.com | Mon-Sat 09 AM – 05 PM |
Escalation Process
The above details facilitate complainants to approach the concerned Research Analyst before filing a complaint with SEBI. For more details, refer to the applicable BSE Circular.
We aim to resolve all grievances within 21 working days from the date of receipt.
If your grievance is not resolved within this timeframe, you may escalate it to SCORES (SEBI Complaints Redress System) at scores.sebi.gov.in.
If you are unsatisfied with the resolution provided through SCORES, you may access the Online Dispute Resolution (ODR) Portal at smartodr.in.